Last updated: May 2026
CallHand ("we", "our", or "us") provides automated missed-call SMS follow-up services for businesses.
When a participating business misses a customer phone call, CallHand may automatically send a text message requesting information about the customer's enquiry.
This Privacy Policy explains how we collect, use, store, disclose, and protect information in connection with the CallHand platform and related services.
We may collect and process information including:
Businesses using CallHand may also provide account, billing, and contact information during setup and subscription management.
We use collected information to:
Certain message content may be processed using automated systems and AI-assisted tools to identify job types, urgency, suburb information, and timing details.
We do not sell personal information or use customer SMS conversations for third-party advertising.
CallHand only sends messages following customer-initiated contact with a participating business.
Messages are transactional customer-service communications and may include:
Message frequency is limited and generally relates only to a specific customer enquiry.
Standard carrier message and data rates may apply.
Recipients may opt out of automated SMS communications at any time by replying:
Once opted out, no further automated SMS messages will be sent unless the recipient later replies START.
We retain personal information only for as long as reasonably necessary to:
Certain operational message and interaction data may be automatically deleted after a limited retention period, typically around 30 days unless longer retention is required for legitimate legal or operational reasons.
Information collected through CallHand is shared primarily with the business the customer originally contacted.
We may also share information with trusted infrastructure and service providers involved in operating the platform, including:
These providers process information solely for purposes related to operating the service.
We implement reasonable technical and organisational safeguards designed to protect information from unauthorised access, misuse, loss, alteration, or disclosure.
However, no internet or telecommunications transmission method can be guaranteed completely secure.
Some service providers used by CallHand may process or store information outside Australia.
By using the platform, users acknowledge that information may be transferred internationally where necessary to operate the service.
Individuals may request access to or deletion of their personal information by contacting us using the details below.
We may need to verify identity before processing certain requests.
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised effective date.
CallHand
Email: justin@callhand.co